Helpdesk

Having established solid vendor relationships through more than 20 years of service delivery the Aptronics Helpdesk offers a 24 x 7 x 365 service that acts as the single point of contact for all client challenges, taking the pain away when you most need assistance.

From initial contact through to call completion, Helpdesk will ensure that the incident is managed at all times.

Communication to clients, Aptronics engineering services and escalation to vendors where required ensures a rapid return to service.

Custom reporting and SLA management to meet a broad range of client requirements is made possible through Aptronics investment in cloud based helpdesk desk technology.